Terms of service

Purpose and publisher

These terms govern the subscription to the Nestiz software, published by CLOUDCORE (single-shareholder simplified joint-stock company with a share capital of €1,000, Versailles Trade Registry 820 738 714, 2 B chemin du Vivier, 78310 Maurepas, France — see the legal notice page for details). Nestiz is aimed at short-let rental professionals; by subscribing, the customer states they are acting for the purposes of their professional activity.

The service

Nestiz is an online property-management software: calendar, sync with connected booking platforms (via Channex, a channel manager), automatic messages, cleaning schedule and check-in/out. The customer remains solely responsible for the accuracy of the information they enter (rates, availability, house rules) and for complying with the regulations applicable to their rental activity (registration, tourist tax, local rules). When managing properties on behalf of their owners or offering them on their booking website, the customer declares that they hold the required mandates and authorisations, including the professional licence required by the French Hoguet law where applicable.

Price and billing

The subscription is monthly: €12 incl. VAT for the first listing, then €3 incl. VAT per additional listing, charged by card via Stripe. Outside the euro area, these prices are converted at the European Central Bank rate of the day, rounded up to the next whole unit (for example $14 then $4). They are charged in that currency, which stays the subscription's currency, and stay those of the sign-up, including when the number of listings changes.

Every subscription starts with a 14-day free trial, with no card required. To keep going after the trial, the customer adds a card from their account; nothing is charged during the trial, the first charge happens when it ends, then every month on the same date. Without a card on file when the trial ends, the subscription stops that day at no cost. A customer who cancels before the trial ends pays nothing. Listings added during the trial are not billed before it ends.

The free trial is granted once per listing and per payment method. If a listing connected during the trial (property or listing on a booking platform) was already linked to another Nestiz account, or if the card was already used for a Nestiz subscription, the trial ends at that moment and the first charge happens right away. The customer is informed by email.

The customer chooses at sign-up how many listings the subscription covers. Every listing created in the account counts, except demo data. Beyond the number subscribed, adding a listing requires moving up to the next number: the new amount is shown and accepted before the listing is added, and the difference is charged immediately, prorated for the days left until the next renewal. A deleted listing stops being counted; the lower amount applies from the next renewal, with no refund for the current period. The number of listings is not capped.

Direct booking site: included in the subscription at no extra cost. The customer creates it from their account and puts it online themselves; it can be removed at any time. When the subscription ends, the site goes offline at the same time as synchronisation stops.

Referral

Every customer can refer other hosts with the personal link or code shown in their account, from the day they sign up. A referred host who signs up with this link or code gets 2 free months on top of the 14-day free trial.

The referrer gets 2 free months when the referred host pays their first month of subscription, and only then. These 2 months take the form of a credit equal to twice the referrer’s monthly subscription amount at that date, deducted automatically from their next invoices until used up. Credits from several referred hosts add up, without limit.

The credit cannot be refunded in cash or transferred. It ends with the referrer’s subscription; a referrer without an active subscription when the referred host makes their first payment receives no credit. A customer cannot refer themselves. CLOUDCORE may check a referral before granting the credit and refuse it in case of abuse (same person, same payment method, listing already linked to another account, fake sign-ups).

Term and cancellation

The subscription has no minimum term. The customer can cancel at any time from their account; access stays open until the end of the already-paid period (or of the free trial), then stops, with no notice period and no renewal to negotiate.

When the subscription ends (cancellation, trial not continued or failed payment), the account remains accessible in read-only mode. For 7 days, connected platforms stay synchronised. After that, Nestiz stops updating the platforms' calendars; 3 days later, the connections are removed and each platform goes back to manual management. The customer is notified by email at each step. Once synchronisation stops, it is up to the customer to manage availability directly on each platform. Their data stays in the account and they can resubscribe at any time.

As the customer confirms acting in a professional capacity, the subscription does not carry the right of withdrawal provided by French consumer law for contracts between a professional and a consumer (article L221-3).

Refunds

The subscription is paid month by month, with no commitment. Nothing is charged during the free trial. A cancellation takes effect at the end of the month already paid: that month is not refunded, and nothing is charged afterwards.

Two cases are refunded, to the card used: a billing error (double payment, wrong amount), on simple request to [email protected], and the end of the service decided by CLOUDCORE (see below), for the part of the period not served.

Liability

CLOUDCORE takes the measures needed to keep the sync with connected platforms reliable: the platforms' official connections, continuous monitoring, automatic resending of any update not accepted, and the status of each connection visible in the customer's account. It cannot, however, be held liable for any brief interruptions needed for maintenance, nor for outages, delays or errors caused by those third-party platforms or by the payment provider. Except in case of gross negligence or wilful misconduct, CLOUDCORE's liability under this contract is capped at the amount paid by the customer over the previous three months.

Termination by CLOUDCORE

CLOUDCORE may suspend or terminate access in case of non-payment or use that does not comply with these terms, after notice by e-mail.

The connection to booking platforms goes through Channex, a specialist provider. Should that provider stop its service and CLOUDCORE be unable to replace it, CLOUDCORE could end the subscription by notifying the customer by e-mail at least fifteen days in advance, or as soon as it becomes aware if the notice is shorter. Nothing is owed for the period after the service ends, and any amount already paid for that period is refunded.

Transfer of the contract

CLOUDCORE may transfer this contract, with all related rights and obligations, to any company that takes over the operation of Nestiz, including a company set up for that purpose. By accepting these terms, the customer consents in advance to such transfer under article 1216 of the French Civil Code, and releases CLOUDCORE from its obligations for the future as from the transfer date (article 1216-1).

The customer is notified of the transfer by e-mail at least thirty days before it takes effect. The subscription, its price and the customer's data are taken over unchanged by the transferee. A customer who does not wish to continue with it may cancel free of charge before the transfer date.

Intellectual property

The Nestiz software remains the property of CLOUDCORE. The subscription grants a personal, non-exclusive, non-transferable right of use for the term of the contract. Data entered by the customer (listings, rates, bookings) belongs to them.

Governing law

These terms are governed by French law. Failing an amicable resolution, any dispute falls under the jurisdiction of the courts where CLOUDCORE has its registered office.

Changes to these terms

CLOUDCORE may amend these terms; the customer is informed by e-mail or within the app. Continued use after the change takes effect constitutes acceptance.

Contact

For any question about these terms: [email protected]